Friday Feature – Expert WIP Awareaderantuser
Welcome to our “Friday Feature” series: a new space to highlight exceptional features unique to Aderant products. Check back every Friday as we introduce new ways to improve your firm’s efficiency and ease of operations.
Today, Aderant Product Manager Meg Anker is highlighting the Alert feature of Aderant’s Expert WIP Aware solution.
What is the Alert feature in Expert WIP Aware?
The Alert feature is a view of priority actions that responsible lawyers are required to perform on their matters. So, if a matter in WIP Aware has an Alert, it needs attention and an action. The Alerts can be anything to do with the matter, from the management of the matter to something that has happened during the WIP-to-Cash cycle. These include critical actions around time entry, billing, compliance with outside counsel guidelines, budgets, accounts receivable collections, and more. Alerts are focused on really anything that is key and important around those matters.
What problem does the Alert feature address for Aderant clients?
The Alert feature makes it easy for lawyers to work on their priorities first. They are in one spot, so lawyers do not have to reference emails to figure out what is important. While a lawyer is reviewing a matter, their matter WIP, and accounts receivable in WIP Aware, they may be looking through hundreds of matters depending on their responsibilities. What our clients really wanted in WIP Aware was a way to highlight matters that need attention and explain why. So, we have provided lawyers with one location where they can focus and address their priorities.
What is the overall impact of Alerts on the legal industry as a whole?
Alerts increase revenue. By helping to ensure accurate billing through early notification of risky receivables as well as streamlining the matter management, Alerts increase a firm’s overall revenue. Lawyers are now automatically notified of situations involving outside counsel guideline compliance, budgets, and receivable details. Alerts also highlight issues when they happen, particularly with breaks in outside counsel guideline compliance; for those outside counsel guidelines, this allows the necessary adjustments to be made before the bill is sent out. Depending on the break, even before the WIP gets on a bill, they can catch it and resolve it. Alerts also translate into fewer costly rejections and appeals. For example, when an unapproved timekeeper enters time on a matter, the Alert automatically notifies the lawyer and immediately allows them to gain that approval before that time is added to the bill, billed, rejected, and appealed. Not only does this remove the expense of the staff required to handle that rejection and appeal, but it also removes the risk of time getting written off. Another example would be the Alert that warns a lawyer when a matter is close to its budget. This awareness allows the lawyer to adjust right away, ensuring that the matter remains on course and does not go over budget, which would cause more write-offs. The lawyers gaining these insights sooner rather than later results in early resolution, quicker payments, fewer write-offs, and in turn, increasing revenue.