Steve McHargue

When did you know your KM project was going sideways?

Steve McHargue​
Solutions Architect, Aderant

“I have been involved in my share of unsuccessful KM projects.  They all have a common denominator – poor communication.  In one, the Lawyer Stakeholder, the KM Staff Leader and the Primary Developer all had a different vision of what the end result would be.  In another, no one consulted with the CFO or his team on the finance piece, so when it got to his desk for approval, the entire project was scrapped. While you won’t get anywhere trying to appease 50 decision makers, you must have buy-in and support from the business leaders, and an agreement of what the end result will deliver.”