Improving Timekeeping Habits

Butzel Long

Improving Timekeeping Habits

How Butzel Long made lawyer time entry three times faster, while reducing eBilling rejections by 50%

Challenges

When Steve Ratliff became the Chief Information Officer at Butzel Long, he noticed the firm needed improvements to their timekeeping practices. With more than 150 lawyers across six offices, Ratliff recognized the potential efficiency and monetary gains that could be made by implementing a consistent timekeeping and compliance initiative to address myriad areas for improvement:

Time Entry
The solution on their legacy system had no mobile time entry tool. As mobility has become a necessary capability, lawyers were having to wait days, and sometimes more than a week, until they were back at their desks to record their time. Without contemporaneous time entry, minutes and hours inevitably would get lost in the shuffle, costing the firm potentially hundreds of thousands of dollars in revenue annually.

Time Entry Policy
Like many larger firms with multiple offices and a multi-generational workforce, having a consistent policy was difficult. Many lawyers were still having to collaborate with their secretary at the end of the week to try and reconstruct their time. Without a single consistent policy in place, there was very little visibility for firm management to analyze and take steps to mitigate or improve processes and behaviors.

OCG and Billing Compliance
With eBilling on the rise everywhere, the manual processes to validate compliance with client guidelines was becoming too cumbersome. Often only one billing team member would be familiar with a specific client’s guidelines, which led to invoices, with seemingly innocuous errors, getting rejected, increasing the chances of write-downs and write-offs daily.

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