The next time that you find yourself among legal administrators, try this:
You say, “Billing guidelines.”
Wait for it – you are about to hear a collective groan, that is almost guaranteed, if you are in the company of this fine group of legal professionals.
The reason for this reaction is completely understandable.
After all, billing guidelines, often a subset of the notorious Outside Counsel Guidelines (OCG), have become a pain point for law firms in recent years, due to the increased scrutiny taking place on the client side and the sheer volume of unique guidelines that firms are expected to manage.